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How to report a factual error to Salary-Calculator.in, what happens to a correction, and where a pay, pension, NPS or income-tax grievance actually belongs.

Updated 20 September 2026

Salary-Calculator.in is an independent reference site with no official standing, and this page sets out what it can act on, what it cannot, and where a matter it cannot handle belongs instead. A published address for correspondence is not yet in service. Until one is, the site cannot receive correction reports or topic requests, and this page is updated when that changes.

The site is not a government office. It cannot sanction a pension, fix a pay level, issue a certificate, revise a Pension Payment Order, settle an arrears claim or intervene in any individual case, and it holds no service record, pay bill or tax filing. Those documents sit with the drawing and disbursing officer, the pay and accounts office, the administering ministry and the Central Pension Accounting Office. A query about an individual entitlement cannot be answered here, because the facts it turns on are held there.

What the site can act on is its own text. A rate stated wrongly, an Office Memorandum cited by the wrong file number, a figure a later order has superseded: each is a defect in a published article, and correcting one takes priority over writing anything new.

Correspondence address

There is no published address for correspondence at present, and no contact form, comment section or newsletter anywhere on the site. The only form on Salary-Calculator.in is the search box in the header, which the privacy policy describes. The calculators send nothing at all, because what is entered into them is processed in the browser and is never transmitted.

This section carries the address when one is published. Nothing else on the site should be read as a channel for correspondence in the meantime.

Reporting a factual error

A factual error on any page is worth reporting, and correcting one takes priority over new writing. Once an address is published above, a report moves fastest when it points at the page, quotes the sentence or figure at issue, and names the order or rule that shows the correct position, with its number and its date.

A report accompanied by the primary order is verified against that order and fixed directly. A report without one is still checked against the governing document, but that takes longer. The distinction matters most on figures that move, such as dearness allowance, which is revised twice a year. A report that a rate is stale is only actionable when it names the order that superseded it.

Where a report is right, the page is amended and its visible Updated date is changed to the date of the amendment. Where a correction moves a figure a reader may have relied on, the page states what changed and from what date rather than replacing the old number silently. The full procedure is in the editorial policy.

Suggesting a topic

Requests for a page that does not yet exist, or for an existing page to cover a case it currently omits, are welcome once an address is published above. Topics are prioritised on two tests: how many readers a question affects, and whether the governing position is settled enough to state accurately.

The second test is what keeps forecasts off the site. The 8th Central Pay Commission is covered as a dated tracker rather than a projection, because no fitment factor, matrix or effective date exists in any order until the Commission reports. A question turning on facts specific to one employee cannot be answered by a general reference page and is not taken up as one.

Routing an individual case

An individual case belongs with the office that holds the record, and every subject the site covers has a defined grievance channel.

Pay, allowances and service matters. The first step is the drawing and disbursing officer, then the pay and accounts office, then the administering ministry, because those offices hold the service book, the pay bill and the sanction behind a pay fixation or an allowance claim. Where that route produces nothing, the grievance is lodged on CPGRAMS, the Centralised Public Grievance Redress and Monitoring System, at pgportal.gov.in, which the Department of Administrative Reforms and Public Grievances owns. Redress is decentralised: the grievance is forwarded to the ministry concerned, which decides it.

Pension under the Old Pension Scheme. A pensioner’s grievance goes through CPENGRAMS, reached from the Integrated Pensioners’ Portal or directly at pgportal.gov.in/pension/. Where the grievance concerns sanction rather than payment, the record sits in Bhavishya, the online pension sanctioning system the CCS (Pension) Rules 2021 require the processing to run through. Where it concerns the Pension Payment Order or the disbursing bank, the Central Pension Accounting Office holds it.

National Pension System and Unified Pension Scheme. A subscriber grievance runs through the escalation matrix set by the Pension Fund Regulatory and Development Authority, lodged on the PFRDA Pension Sahayak portal and escalating to the National Pension System Trust, then to the Ombudsman at PFRDA, and finally on appeal beyond it. The same matrix governs the Unified Pension Scheme, which operates as an option within the National Pension System architecture.

Income tax. An income-tax grievance goes to the grievance module on the e-filing portal at incometax.gov.in, which covers a return, refund, intimation or rectification matter. A grievance about tax deducted at source from salary or pension is a matter for the drawing and disbursing officer before it is one for the department, because the deduction and the Form 16 originate there.

Obtaining the order itself. Most orders are published free on the issuing department’s own site: doe.gov.in for pay and allowances, dopt.gov.in for service rules, doppw.gov.in for pension, and incometax.gov.in for tax. Where an order is not published, an application under the Right to Information Act 2005 is filed on rtionline.gov.in, which covers central public authorities only.

Four categories sit outside the grievance mechanism, as the Department of Administrative Reforms and Public Grievances lists them: sub-judice cases or any matter concerning a court judgment, personal and family disputes, matters arising under the Right to Information Act, and anything affecting the territorial integrity of the country or friendly relations with other countries.

Policy, advertising and rights questions

Questions about how the site is sourced or funded are answered in the editorial policy, and questions about data collection, cookies and the analytics and advertising services the site uses are answered in the privacy policy, which also links the opt-out control for each.

Salary-Calculator.in accepts no sponsored posts, no paid links, no guest articles and no advertising outside Google AdSense, and carries no affiliate or referral links anywhere in editorial content. Requests of that kind are declined without exception.

The site gives no financial, tax or legal advice and answers no individual case query. Figures on every page, including those produced by a calculator, are indicative and are stated against the order that governs them. Where a page and the governing order disagree, the governing order prevails and the page is the thing that is wrong.

Reuse of material from this site

The text and tables on Salary-Calculator.in are the publisher’s own work and are not placed in the public domain. The Office Memoranda, rules, Pay Commission reports and statutes the pages are built on are public documents, obtainable free from the issuing department, and anything intended for reuse is better taken from there, because the primary order is the citable source in any event. A short quotation with a link to the page it came from is the ordinary courtesy and is not objected to.

External references

Frequently Asked Questions (FAQs)

Does Salary-Calculator.in have an email address or a contact form?

Not at present. A published address for correspondence is not yet in service, and until one is, the site cannot receive correction reports or topic requests. There is no contact form, no comment section and no newsletter on the site. The only form anywhere on Salary-Calculator.in is the search box in the header. This page is updated when an address is published.

How is a factual error on the site reported?

A report is acted on fastest when it names three things: the page address, the sentence or figure that is wrong, and the governing document that shows the correct position, cited by its file number or rule number and its date. A report accompanied by the primary order is verified against that order and fixed directly. Correcting a published error takes priority over writing anything new.

Can Salary-Calculator.in answer a question about an individual pension or pay case?

No. The site is not a government office. It cannot sanction a pension, fix a pay level, issue a certificate, revise a Pension Payment Order or settle an arrears claim, and it holds no service record, pay bill or tax filing. A query about an individual entitlement turns on facts held by the drawing and disbursing officer, the pay and accounts office, the administering ministry and the Central Pension Accounting Office.

Where does a central government pay or allowance grievance belong?

The first step is the drawing and disbursing officer, then the pay and accounts office, then the administering ministry, because those offices hold the service book, the pay bill and the sanction. Where that route produces nothing, a grievance is lodged on CPGRAMS at pgportal.gov.in, run by the Department of Administrative Reforms and Public Grievances.

Where does a pension grievance belong?

Through CPENGRAMS, the Centralised Pension Grievance Redress and Monitoring System, reached from the Integrated Pensioners’ Portal or directly at pgportal.gov.in/pension/. A National Pension System or Unified Pension Scheme subscriber grievance instead runs through the Pension Fund Regulatory and Development Authority escalation matrix, lodged on the PFRDA Pension Sahayak portal.

How is a copy of the governing order obtained?

Most orders are published free on the issuing department’s own site, which is doe.gov.in for pay and allowances, dopt.gov.in for service rules, doppw.gov.in for pension and incometax.gov.in for tax. Where an order is not published, an application under the Right to Information Act 2005 is filed on rtionline.gov.in, which covers central public authorities only.

References

Department of Administrative Reforms and Public Grievances, CPGRAMS frequently asked questions, pgportal.gov.in (grievance redress time limit of 21 days, appeal within 30 days, categories not taken up, and the Director of Grievances designation).
CCS (Pension) Rules 2021, Rule 3 and Rule 53 (definition of the online pension sanctioning system and the requirement that processing run through Bhavishya).
Pension Fund Regulatory and Development Authority (Redressal of Subscriber Grievance) Regulations, 2015, as amended, and the PFRDA escalation matrix published at pfrda.org.in.
Right to Information Act 2005, and the RTI Online portal operated by the Department of Personnel and Training.
Department of Expenditure Office Memorandum 1/1(i)/2026-E.II(B) dated 22 April 2026 (dearness allowance at 60% of basic pay with effect from 1 January 2026).