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How to report a factual error to Salary-Calculator.in, what happens to a correction, and where a pay, pension, NPS or income-tax grievance actually belongs.

Updated 10 September 2026

Salary-Calculator.in is an independent reference site with no official standing, and this page sets out what it can act on, what it cannot, and where a matter it cannot handle belongs instead. A published address for correspondence is not yet in service. Until one is, the site cannot receive correction reports or topic requests, and this page is updated when that changes.

The site is not a government office. It cannot sanction a pension, fix a pay level, issue a certificate, revise a Pension Payment Order, settle an arrears claim or intervene in any individual case, and it holds no service record, pay bill or tax filing. Those documents sit with the drawing and disbursing officer, the pay and accounts office, the administering ministry and the Central Pension Accounting Office. A query about an individual entitlement cannot be answered here, because the facts it turns on are held there.

What the site can act on is its own text. A rate stated wrongly, an Office Memorandum cited by the wrong file number, a figure a later order has superseded: each is a defect in a published article, and correcting one takes priority over writing anything new. The editorial policy sets out the standard every page is held to, and the privacy policy sets out what is and is not collected from a visitor.

Because most messages a reference site receives are individual cases it cannot take, the longest section below is the routing map: the office, portal and statutory timeline that applies to a pay grievance, a pension grievance, a National Pension System grievance and an income-tax grievance, each named with the authority that runs it.

Correspondence address

There is no published address for correspondence at present, and no contact form, comment section or newsletter anywhere on the site. The only form on Salary-Calculator.in is the search box in the header. It submits by GET, so the search term travels to the server in the URL and is recorded in the access log, while the lookup itself runs on the device against a pre-built index, as the privacy policy sets out. The calculators do not send anything at all: basic pay, pay level, city classification, age, length of service and income are processed in the browser and are never transmitted, because the site has no backend and no database that could receive them.

This section carries the address when one is published. Nothing else on the site should be read as a channel for correspondence in the meantime.

Reporting a factual error

A factual error on any page is worth reporting, and correcting one takes priority over new writing. Once an address is published above, the report acted on fastest carries three things: the page address, the sentence or figure that is wrong, and the governing document that shows the correct position, named by its file number or its rule number and its date.

A report accompanied by the primary order is verified against that order and fixed directly. A report without one is still checked against the governing document, but that takes longer. The distinction matters most on figures that move: dearness allowance is revised twice a year with effect from 1 January and 1 July, and the current rate of 60% of basic pay rests on Department of Expenditure Office Memorandum 1/1(i)/2026-E.II(B) dated 22 April 2026. A report that a rate is stale is only actionable when it names the order that superseded it.

Handling of a correction report

Where a report is right, the page is amended and its visible Updated date is changed to the date of the amendment. That single date drives three things at once: the byline a reader sees, the dateModified in the page structured data, and the lastmod entry in the sitemap, so a corrected page is not left claiming it has not been touched.

Where a correction moves a figure a reader may have relied on, the page states what changed and from what date rather than replacing the old number silently. Where a report is wrong, the page stands and the governing document it cites is the answer. The full procedure is in the editorial policy.

Suggesting a topic

Requests for a page that does not yet exist, or for an existing page to cover a case it currently omits, are welcome once an address is published above. Topics are prioritised on two tests: how many readers a question affects, and whether the governing position is settled enough to state accurately.

The second test is what keeps forecasts off the site. The 8th Central Pay Commission is covered as a dated tracker rather than a projection, because no fitment factor, matrix or effective date exists in any order until the Commission reports. A request for a page giving expected 8th CPC figures is declined for that reason, not for want of interest in the subject.

A question turning on facts specific to one employee cannot be answered by a general reference page and is not taken up as one.

Routing an individual case

An individual case belongs with the office that holds the record, and every subject the site covers has a defined grievance channel with a named authority and a stated timeline. The four subsections below give the route for each.

Pay, allowances and service matters

The first step is the drawing and disbursing officer, then the pay and accounts office, then the administering ministry, because those offices hold the service book, the pay bill and the sanction behind a pay fixation or an allowance claim. Nothing further can proceed until the record itself has been checked there.

Where that route produces nothing, the grievance is lodged on CPGRAMS, the Centralised Public Grievance Redress and Monitoring System, at pgportal.gov.in. The portal is owned by the Department of Administrative Reforms and Public Grievances, which sits in the Ministry of Personnel, Public Grievances and Pensions at 5th Floor, Sardar Patel Bhavan, Sansad Marg, New Delhi 110001. Every central ministry and department designates a Joint Secretary, or a Director or Deputy Secretary, as Director of Grievances, and that officer is the nodal point for redress in the work areas allocated to the ministry.

The mechanics are worth knowing before filing. A grievance may be lodged online, by post on a plain sheet of paper with no prescribed format, or through a Common Service Centre. It is acknowledged with a unique registration number, which is what the View Status link on the portal tracks. The time limit for redress is 21 days, and where redress takes longer an interim reply giving the reasons for the delay is required. An appeal against an unsatisfactory disposal must be filed within 30 days. A closed grievance cannot be reopened, so further correspondence takes the form of a fresh grievance referring to the closed one by its registration number. Every Wednesday is earmarked for a personal hearing by the Director of Public Grievances.

Redress itself is decentralised: the Department of Administrative Reforms and Public Grievances forwards a grievance to the ministry concerned and reviews pendency periodically, rather than deciding the matter. A grievance about a state government or a Union Territory administration is sent on to that government, and can equally be pursued with it directly.

Pension under the Old Pension Scheme

A pensioner’s grievance goes through CPENGRAMS, the Centralised Pension Grievance Redress and Monitoring System, reached from the Integrated Pensioners’ Portal or directly at pgportal.gov.in/pension/. The Department of Administrative Reforms and Public Grievances names the Department of Pension and Pensioners’ Welfare as the second nodal agency receiving grievances alongside itself, which is why the pension route is a separate entry point rather than a category within the main portal.

Where the grievance concerns sanction rather than payment, the record sits in Bhavishya, the online pension sanctioning system that Rule 53 of the CCS (Pension) Rules 2021 requires the processing to run through, and which Rule 3 defines as the system for sanction of retirement benefits and for tracking that sanction and the payment of pension. The Integrated Pensioners’ Portal, launched at Vigyan Bhawan on 18 October 2022 as Bhavishya version 9.0 built with the State Bank of India, merged CPENGRAMS, ANUBHAV, ANUDAAN and the SANKALP pension dashboard into one window. Where the grievance concerns the Pension Payment Order or the disbursing bank, the Central Pension Accounting Office is the office that holds it.

A grievance left pending beyond 45 days can be taken up in a Pension Adalat, the departmental escalation forum that convenes every agency involved in one sitting so that a matter is settled in one place rather than travelling between the ministry, the disbursing bank and the accounts office. The 16th nationwide Pension Adalat, held at Vigyan Bhawan on 13 May 2026, took up 985 grievances pending beyond 45 days across 37 ministries and departments.

National Pension System and Unified Pension Scheme

A subscriber grievance runs through a five-level escalation matrix set by the Pension Fund Regulatory and Development Authority (Redressal of Subscriber Grievance) Regulations 2015, as amended. It is lodged at level 1 on the PFRDA Pension Sahayak portal at pensionsahayak.pfrda.org.in, using a mobile number or the Permanent Retirement Account Number, and is assigned from there to the intermediary or nodal office concerned. The resolution is emailed to the subscriber and is viewable on the same portal.

Where the grievance is unresolved by the intermediary within 30 days of filing, or the resolution is unsatisfactory, level 2 is escalation to the National Pension System Trust through the track grievance page on the same portal. Level 3 is an appeal to the Ombudsman at PFRDA. Level 4 is a revision application to the Designated Member of PFRDA, and level 5 a final appeal to the Securities Appellate Tribunal. The same matrix governs the Unified Pension Scheme, which operates as an option within the National Pension System architecture rather than outside it.

Income tax

An income-tax grievance goes to the grievance module on the e-filing portal at incometax.gov.in, which covers a return, refund, intimation or rectification matter and allows a lodged grievance to be tracked from the same login. The e-filing and Centralized Processing Center helpline runs on 1800 103 0025 and 1800 419 0025, and on +91-80-46122000 and +91-80-61464700, from 08:00 to 20:00 Monday to Friday. A query about a Permanent Account Number goes instead to the Tax Information Network helpline on +91-20-27218080.

A grievance about tax deducted at source from salary or pension is a matter for the drawing and disbursing officer before it is one for the department, because the deduction, the challan and the Form 16 all originate there. A mismatch between Form 16 and Form 26AS is corrected by the deductor filing a revised statement, which no action on the e-filing portal can substitute for. The site’s coverage of the underlying position is in income tax for government employees and income tax for pensioners.

Obtaining the order itself

Most orders are published free on the issuing department’s own site, and that is the fastest route to the document behind any figure on this site: doe.gov.in for pay and allowances, dopt.gov.in for service rules, doppw.gov.in for pension, and incometax.gov.in for tax. Every load-bearing figure on Salary-Calculator.in names its order inline precisely so it can be pulled from the source and checked.

Where an order is not published, an application under the Right to Information Act 2005 is filed on rtionline.gov.in, a Department of Personnel and Training portal that carries applications and first appeals with an integrated payment gateway, and which is linked to the Central Information Commission for second appeals. The portal covers central public authorities only. An application filed there for a public authority under a state government, including the Government of the National Capital Territory of Delhi, is returned without a refund of the fee.

Grievances CPGRAMS does not take up

Four categories are outside the redress mechanism, as listed by the Department of Administrative Reforms and Public Grievances: sub-judice cases or any matter concerning a judgment given by a court, personal and family disputes, matters arising under the Right to Information Act, and anything affecting the territorial integrity of the country or friendly relations with other countries.

The first and third exclusions are the ones that catch service matters most often. A dispute already before the Central Administrative Tribunal or a High Court is not taken up on the portal while it is pending there, and a request for a document is a Right to Information application rather than a grievance, so it goes to the public information officer of the department or through rtionline.gov.in.

Policy, advertising and rights questions

Questions about how the site is sourced or funded are answered in the editorial policy, and questions about data collection, cookies and the analytics and advertising services the site uses are answered in the privacy policy, which also links the opt-out control for each. Between them those two pages answer what the site is asked most often about its own conduct, so a question is worth checking against them first.

Advertising on the site is limited to Google AdSense, and no advertisement appears on a placeholder page, on the search page or on a policy page including this one. What the site is and who publishes it is set out on the about page.

What this site does not do

Salary-Calculator.in accepts no sponsored posts, no paid links, no guest articles and no advertising placed outside Google AdSense, and carries no affiliate or referral links anywhere in editorial content. Requests of that kind are declined without exception. No outside party sees a page before it is published or influences what it says.

The site gives no financial, tax or legal advice and answers no individual case query. Figures on every page, including those produced by a calculator, are indicative and are stated against the order that governs them. Where a page and the governing order disagree, the governing order prevails and the page is the thing that is wrong.

Reuse of material from this site

The text and tables on Salary-Calculator.in are the publisher’s own work and are not placed in the public domain. The Office Memoranda, rules, Pay Commission reports and statutes the pages are built on are public documents, obtainable free from the issuing department, and anything intended for reuse is better taken from there, because the primary order is the citable source in any event. A short quotation with a link to the page it came from is the ordinary courtesy and is not objected to.

External references

Frequently Asked Questions (FAQs)

Does Salary-Calculator.in have an email address or a contact form?
Not at present. A published address for correspondence is not yet in service, and until one is, the site cannot receive correction reports or topic requests. There is no contact form, no comment section and no newsletter on the site. The only form anywhere on Salary-Calculator.in is the search box in the header, which submits by GET, so the search term travels to the server in the URL even though the lookup itself runs on the device against a pre-built index. This page is updated when an address is published.
Can Salary-Calculator.in answer a question about an individual pension, pay fixation or arrears claim?
No. Salary-Calculator.in is an independent reference site with no official standing. It cannot sanction a pension, fix a pay level, issue a certificate, revise a Pension Payment Order or settle an arrears claim, and it holds no service record, pay bill or tax filing. A question of that kind turns on documents held by the drawing and disbursing officer, the pay and accounts office, the administering ministry or the Central Pension Accounting Office, and belongs with them.
How is a factual error on a page reported, and what makes a report useful?
A report is acted on fastest when it names three things: the page address, the sentence or figure that is wrong, and the governing document that shows the correct position, cited by its file number or rule number and its date. A report accompanied by the primary order is verified against that order and fixed directly. A report without one is still checked against the governing document, which takes longer. Correcting a published error takes priority over writing anything new.
What happens to a page after an error in it is corrected?
The page is amended and its visible Updated date is changed to the date of the amendment, which also moves the dateModified in the page structured data and the lastmod entry in the sitemap. Where a correction moves a figure a reader may have relied on, the page states what changed and from what date. The full procedure is set out in the editorial policy.
Where does a central government employee lodge a grievance about pay or an allowance?
The first step is the drawing and disbursing officer, then the pay and accounts office, then the administering ministry, because those offices hold the service book, the pay bill and the sanction. Where that route produces nothing, a grievance is lodged on CPGRAMS at pgportal.gov.in, run by the Department of Administrative Reforms and Public Grievances. Every central ministry and department designates a Joint Secretary, Director or Deputy Secretary as Director of Grievances, who is the nodal officer for redress.
What is the time limit for redress of a grievance on CPGRAMS?
21 days. Where redress takes longer, an interim reply giving the reasons for the delay is required. A grievance lodged on CPGRAMS is acknowledged with a unique registration number and can be tracked on pgportal.gov.in using that number. Where the disposal is unsatisfactory, an appeal must be filed within 30 days of it. A grievance that has been closed cannot be reopened: a fresh grievance is lodged instead, referring to the closed one by its registration number.
Which grievances does CPGRAMS not take up?
Four categories, as listed by the Department of Administrative Reforms and Public Grievances: sub-judice cases or any matter concerning a judgment given by a court, personal and family disputes, matters arising under the Right to Information Act, and anything affecting the territorial integrity of the country or friendly relations with other countries. A Right to Information matter goes to the public information officer of the department concerned, or through rtionline.gov.in.
Where does a pensioner lodge a grievance?
Through CPENGRAMS, the Centralised Pension Grievance Redress and Monitoring System, reached from the Integrated Pensioners’ Portal or directly at pgportal.gov.in/pension/, which the Department of Administrative Reforms and Public Grievances names as the second nodal agency alongside itself. A grievance left pending beyond 45 days can be taken up in a Pension Adalat: the 16th nationwide Pension Adalat, held at Vigyan Bhawan on 13 May 2026, took up 985 grievances pending beyond that period across 37 ministries and departments.
How is a National Pension System or Unified Pension Scheme grievance escalated?
Through the five-level matrix set by the Pension Fund Regulatory and Development Authority (Redressal of Subscriber Grievance) Regulations 2015, as amended. Level 1 is the intermediary or nodal office, with the grievance lodged on the PFRDA Pension Sahayak portal at pensionsahayak.pfrda.org.in using a mobile number or PRAN. Where it is unresolved after 30 days or the resolution is unsatisfactory, level 2 is the National Pension System Trust, level 3 an appeal to the Ombudsman at PFRDA, level 4 a revision application to the Designated Member of PFRDA, and level 5 a final appeal to the Securities Appellate Tribunal.
Where does a salaried employee or pensioner take an income-tax grievance?
To the grievance module on the e-filing portal at incometax.gov.in, which is the route for a return, refund, intimation or rectification matter and lets a lodged grievance be tracked from the same login. The e-filing and Centralized Processing Center helpline runs on 1800 103 0025 and 1800 419 0025 from 08:00 to 20:00, Monday to Friday. A grievance about tax deducted at source by an employer is a matter for the drawing and disbursing officer first, because the deduction and the Form 16 originate there.
How is a copy of an Office Memorandum or a rule obtained?
Most orders are published free on the issuing department’s own site, which is doe.gov.in for pay and allowances, dopt.gov.in for service rules, doppw.gov.in for pension and incometax.gov.in for tax. Where an order is not published, an application under the Right to Information Act 2005 is filed on rtionline.gov.in, a Department of Personnel and Training portal that also carries first appeals and is integrated with the Central Information Commission for second appeals. That portal covers central public authorities only, and an application filed there for a state public authority is returned without a refund of the fee.
Does Salary-Calculator.in accept sponsored posts, paid links or guest articles?
No. The site accepts no sponsored posts, no paid links, no guest articles and no advertising placed outside Google AdSense, and carries no affiliate or referral links anywhere in editorial content. Requests of that kind are declined without exception. No outside party sees a page before it is published or influences what it says, and the reasoning is set out in the editorial policy.
Can text or tables from Salary-Calculator.in be reproduced elsewhere?
The text and tables on the site are the publisher’s own work and are not placed in the public domain. The underlying Office Memoranda, rules and Pay Commission reports are public documents available free from the issuing department, and anything intended for reuse is better taken from there, because that is the citable source in any event. A short quotation with a link to the page it came from is the ordinary courtesy and is not objected to.

References

  1. Department of Administrative Reforms and Public Grievances, CPGRAMS frequently asked questions, pgportal.gov.in (grievance redress time limit of 21 days, appeal within 30 days, categories not taken up, and the Director of Grievances designation).
  2. CCS (Pension) Rules 2021, Rule 3 and Rule 53 (definition of the online pension sanctioning system and the requirement that processing run through Bhavishya).
  3. Pension Fund Regulatory and Development Authority (Redressal of Subscriber Grievance) Regulations, 2015, as amended, and the PFRDA escalation matrix published at pfrda.org.in.
  4. Right to Information Act 2005, and the RTI Online portal operated by the Department of Personnel and Training.
  5. Department of Expenditure Office Memorandum 1/1(i)/2026-E.II(B) dated 22 April 2026 (dearness allowance at 60% of basic pay with effect from 1 January 2026).